Cadillac SRX Recall: GM Recall Over Mechanical Defects

When a consumer buys a new vehicle, they expect it to run properly, and for its safety functions to work as designed. But sometimes, that doesn’t happen. And lest you think such a thing is only common on economy cars, think again. The San Antonio Automotive Defect Lawyer at Hill Law Firm has tracked recalls involving luxury to economy cars for many years.  And, luxury cars are not immune.

For example, General Motors is conducting one recall and one “customer satisfaction program on two of its luxury cars for mechanical defects that could put their drivers in significant danger at the absolute wrong time. GM has informed the National Highway Traffic Safety Administration (NHTSA) plans to recall nearly 19,000 2013 models of the Cadillac SRX because of a danger that the lug nuts on its 18-inch wheels may come loose at high speeds.

According a report that was posted on the NHTSA website last week, the company was able to trace the source of the problem, which was “wheel nuts with a blue tint Teflon content topcoat, a nut torque at the lower end of the acceptable range and a rarely occurring rotor dimensional characteristic,” which makes it possible for the lug nuts to come loose while the car was moving at high speed. The company noted that it had discovered the problem on its own fleet vehicles, and that they were unaware of any incidents in which wheels had actually come off or in which the defect had caused crashes.

In addition to the recall, General Motors is also conducting a “customer satisfaction program” in which it will replace low beam halogen headlight connectors on a number of its vehicles. The move comes as the NHTSA considers an investigation into at least 30 complaints citing a failure of the low beam headlights to work while driving down the highway. This happens, even though high beam headlights and fog lights worked fine. The problem seems to be heat-related since they start working again when the car cools.

The NHTSA discovered complaints from other GM vehicle owners, so GM is offering the “customer satisfaction program” to owners of the 2008-10 Cadillac CTS; the 2010 Cadillac SRX; 2007-10 GMC Acadia and 2007-10 Saturn Outlook. The program, which will expire in December, offers a free replacement. The company will also reimburse those who had previously paid for a repair.

If you own one of the vehicles involved in either the recall or the “customer satisfaction program,” have your vehicle inspected immediately. If you or a loved one has been injured or killed by an accident having to do with the failure of any necessary safety features on your vehicle, please contact the experienced Defect Attorney at Hill Law Firm as quickly as possible.

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